Hear a presentation and discuss an update from the Office of Innovation and Efficiency on efforts related to the strategic use of data and performance management across the organization.

Summary

The Office of Innovation and Efficiency (OIE) presented an update on its strategic use of data and performance management across the city organization. The OIE aims to foster 'Sustainable Efficiency' by embedding data-driven decision-making and continuous improvement as standard practice, moving beyond one-time cost cuts. Their services include managing data, providing business solutions, performance reporting, data governance, capacity development, and data storytelling. A key initiative is 'PerformancePlus,' a systematic approach to align departmental efforts with council priorities through outcome-based Key Performance Indicators (KPIs) and data-informed decision-making. Examples of collaborative efficiencies include improvements in building permit review, police hiring, capital improvement processes, and economic development.

Citizen Impact

This initiative aims to improve the efficiency and effectiveness of city services by using data to guide decisions and track performance. Residents may experience better service delivery, more informed resource allocation, and potentially faster resolution of issues as departments become more data-driven.

Confidence

high